Can I get a refund?

In this article, you will find an information in what cases you can get payment back for the subscription.

Marina Krivenets avatar
Written by Marina Krivenets
Updated over a week ago

According to our service Terms of Use you can get a refund if you did not use our service after payment. 

You are entitled to a refund from the Stripo except in cases when two conditions are met:

  1. it has been less than 30 days since your payment;

  2. you did not use the Service at all after the payment has been performed (did not create email templates, exports and/or sent test emails and so on).

Also we may, at our sole discretion, offer a refund if a Member requests one.

Thank you for taking the time to read our articles. We hope you will find this information helpful.

If you have any additional questions, please email us at

We would be glad to talk with you.

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