Can I get a refund?

In this article, you will find an information in what cases you can get payment back for the subscription.

Marina Krivenets avatar
Written by Marina Krivenets
Updated over a week ago

According to our service Terms of Use you can get a refund if you did not use our service after payment.ย 

You are entitled to a refund from the Stripo except in cases when two conditions are met:

  1. it has been less than 30 days since your payment;

  2. you did not use the Service at all after the payment has been performed (did not create email templates, exports and/or sent test emails and so on).

Also we may, at our sole discretion, offer a refund if a Member requests one.

Thank you for taking the time to read our articles. We hope you will find this information helpful.

โ€‹If you have any additional questions, please email us at

We would be glad to talk with you.

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