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Why aren't the images showing up in the Stripo editor?
Why aren't the images showing up in the Stripo editor?

This article explains how to fix images not showing up in the Stripo.

Valeriia avatar
Written by Valeriia
Updated over a week ago

Sometimes, images uploaded to email templates may not displayed or are shown as broken image icons. We have provided some reasons why they may not be visible and offered potential solutions to address the issue:

  • Disable Your Antivirus Temporarily:

The antivirus software on your computer may sometimes prevent certain images from loading on websites as it checks for potential safety risks. To troubleshoot this issue, you can try temporarily disabling the antivirus and checking if the images appear.

  • Browse in Incognito Mode:

A conflicting browser extension might stop it from loading images. As an example, it is possible to browse in Chrome Incognito mode by clicking the three dots icon in the top right corner and selecting "New incognito window" from the drop-down menu. In this mode, load the images again to see if the problem is solved.

  • Disable Extensions:

If the same webpage doesn’t have any broken images in the Incognito mode, you should disable your extensions of the browser.

You can troubleshoot image display issues by disabling extensions one by one.

  • Turn on Show All Images:

If you are using Chrome browser, then navigate to "Settings" –> "Privacy and security" –> "Site Settings" –> "Images". Make sure that the "Sites can show images" option has been turned on.

  • Clear Cache and Cookies:

Almost all browsers use cache data to improve loading times. However, if this data somehow gets corrupted, it could stop the browser from functioning properly.

  • Update your Browser:

Another factor in page functionality is the browser's version. If you're using an out-of-date browser, it may be causing issues with the way pages are loading, including images.

  • Try Other Browsers:

If the images on your current browser are not displaying properly and you've tried the solutions mentioned above, but the problem persists or occurs randomly, consider using other web browsers.

  • Firewall or spam filter:

A firewall or security program on your computer may be blocking the images. Contact your company's admin to check the firewall or security program settings to make sure images aren't disabled.

  • Try another Internet network:

If you are using the device in the internal network (for example, the PC from your office), it can be blocked by your security team. In this case, we offer to ask them to unblock it (we will be ready to provide you with our IP addresses for that).

If you are able to see the images but cannot upload any news, please refer to this article to resolve the issue.

After reviewing the different solutions for images not showing up in emails, I hope that you were able to find a resolution to your issue.

If nothing from these reasons is related to your case, please write to, and we will try to help you as soon as possible.

Thank you for taking the time to read our articles. We hope you will find this information helpful.

If you have any additional questions, please email us at

We would be glad to talk with you.

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