When customers use personalization tags (Merge tags) for different images editor can't recognize them and as result replaces image to the "broken" icon:
Some people are concerned because it is confusing to them.
If you want to replace the "broken" icon with your own image, use the configuration below:
"URL" - is the link for your image
You should apply this configuration in the moment to initialization and it will work as on the screenshot below:
Please be aware that you can use this article to apply your own list with merge tags: https://support.stripo.email/en/articles/3726070-merge-tags
If you need any additional assistance please let us know to firstname.lastname@example.org