The owner of the MEDIUM, PRO and PRIME packages can create more than one project and have an option to invite users to this account for further interaction.

For example, you were a member of the Prime plan and now you can't find your old templates/emails in your account, to find them you just need to switch to your account project.

To switch between projects easily and conveniently, use the drop-down menu at the top right corner of the screen, near the Account settings button.

Also, the reason why you can't find emails can be if the owner of the Prime plan has canceled your access to the Prime account or a subscription or Extra Users prepaid service have expired.

In this case, contact the owner of the Prime account to figure it out.

If you still need our help to find templates please contact us.

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