How do billings work?
In this article, you can find information about the payment process and instructions for the Billing menu.
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Written by Valeriia
Updated over a week ago

When you sign up for a Pricing Plan, you agree to recurring billing. Billing occurs on the same day each month, based on the date that you started the Monthly Plan and on the same day each year, based on the date that you started the Annual Plan.

First, proceed to the personal "Organization" menu and there click the "Upgrade Account" button.

This action activates the pop-up window. Choose the desired tariff plan and press the "Upgrade" button.

When registering a tariff plan, you will see the window with this statement "I acknowledge this is a recurring subscription that will occur on a monthly basis," i.e., you must click this option to continue payment.

If you want to receive a bill after the payment, please enter the "Billing" menu and download it in the "Payment History" section.

Also, if you want to send bills to your finance department, you can specify the financial emails in the field under the "Billing Address and VAT ID" section.

Please be advised that only new bills will be sent to specified financial emails immediately after payment.

If you need to change an organization address in the bill, please fill in the corresponding fields also in the "Billing Address and VAT ID" section.

While organization name can be changed in the "Organization" section and new account data will be updated automatically in all your bills.

If you want to add your profile name to the bill, enable the "Include profile name into invoice" control.

You may terminate your subscription in your account "Billing" menu by clicking the basket icon in the "Active Subscriptions" section.

In this case, you will be able to use the selected tariff for the paid period. After the paid period is expired, your account will be automatically downgraded to a FREE plan, and no new charges will be performed.

Besides, all previously created email messages and templates will be saved in your account even after your subscription was canceled.

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